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Crystal River Selling Guide

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CRYSTAL RIVER CRUISES

CRUISE to

SUCCESS

A GUIDE TO SELLING CRYSTAL RIVER CRUISES THE WORLD ' S MOST LUXURIOUS RIVER CRUISE LINET

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EXPLORE EUROPE in UNRIVALED LUXURY

Elegance and innovation reign aboard Crystal ' s sleek river ships , as the fleet
marks the introduction of true luxury sailing along Europe ' s rivers .

CRYSTAL MOZART

THE RHINE CLASS CRYSTAL BACH | CRYSTAL MAHLER CRYSTAL DEBUSSY CRYSTAL RAVEL

Guest Capacity | 154 Per Guest Staff Ratio | 1 . 67 Length | 395 ft ( 120 . 4 m ) Width 75 ft ( 22 . 9 m ) Cruising Speed | Max 17 . 8 knots

Guest Capacity | 106 Per Guest Staff Ratio | 1 . 55 Length 442 ft ( 135 m ) Width | 37 . 5 ft ( 11 m ) Draft | 5 . 5 ft ( 1 . 7 m ) Cruising Speed | Max 17 . 8 Knots

OFFICERS & CREW European Captains All European Officers Total Crew | 92

OFFICERS & CREW European Captains All European Officers Total Crew | 68

CRYSTAL MOZART

CRYSTAL MOZART F154 GUESTS

THE RHINE CLASS CRYSTAL BACH | CRYSTAL MAHLER CRYSTAL DEBUSSY CRYSTAL RAVEL

106 GUESTS

As the largest and most spacious of any European river ship , the award - winning Crystal Mozart commands the Danube with a regal presence and a host of exclusives : the most expansive , beautifully designed suites , a 360° promenade deck , a dedicated cigar lounge , a living rooftop garden and Crystal ' s exclusive pop - up bar - an iconic spot on the river yacht ' s top deck . Magnificently reimagined to Crystal ' s exacting standards of service , space , quality and choices , this legendary vessel captivates the incomparable Crystal Life Spa , complete with private treatment rooms an indoor swimming pool and a salon . making it the largest and most comprehensive on the rivers .

The all - balcony , all - suite , butler - serviced " Rhine Class " river ships continue to elevate the standard of excellence on Europe ' s rivers , as they debut with astounding style and design unmatched in the industry . With every exquisitely appointed suite situated above the water line , guests relish unobstructed views of the picturesque landscapes through Panoramic Balcony Windows . Plush social spaces allow for indoor and alfresco recreation , while every detail is attended to by the six - star service for which Crystal is celebrated .

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OUR PORTFOLIO

the ALL EXCLUSIVE WORLD of CRYSTÅL

CRYSTAL CRUISES Crystal Symphony Crystal Serenity

CRYSTAL RIVER CRUISES Crystal Mozart Crystal Bach Crystal Mahler Crystal Debussy ( 2018 ) Crystal Ravel ( 2018 )

Welcome to All Exclusive , an entirely new standard of travel born of a singular passion for innovative excellence . From the World ' s Most Awarded Luxury Cruise Line , the unrivalled Crystal Experience has evolved into an extraordinary collection of remarkable travel experiences that goes far beyond all - inclusive luxury to offer the most elegant journeys by ocean , yacht , river and air . Modern and sophisticated , yet infused with a classic elegance , Crystal ' s All Exclusive is defined by a fleet of stylish ships , yachts and jets of exceptional design , epic land adventures and a level of six - star service simply unsurpassed in luxury travel today .

CRYSTAL YACHT EXPEDITION CRUISEST Crystal Esprit Crystal Endeavor ( 2019 )

PRIVATE JET CHARTERS Take advantage of new unprecedented
charter opportunities with Crystal .

CRYSTAL AIRCRUISES " " Crystal Skye Aircraft operated for Crystal AirCruises by Comlux Aruba NV .

CRYSTAL LUXURY AIR Bombardier Global Express XRS Jet Crystal Luxury Air operated by Corporate Flight Management , Inc .

FROM BASEL TO BUDAPEST , ANTWERP TO AMSTERDAM . CRYSTAL ' S RIVER SHIPS BRING
GUESTS INTO THE HEART OF EUROPE ' S GREATEST CITIES WHILE BRINGING A NEW
STANDARD OF LUXURY TO ITS MAJORS WATERWAYS . YOU CAN FOLLOW A COURSE
DOWN THE DANUBE , RHINE , MAIN AND MOSELLE RIVERS TO ICONIC DESTINATIONS , ENJOYING A COMPLIMENTARY EXCURSION IN EVERY PORT AND NEW SIGHTS TO BEHOLD
AROUND EVERY RIVER BEND .

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THE CRYSTAL RIVER DIFFERENCE

Extraordinary personal attention , butler service for every suite and superb , and farm - to - table cuisine are among the defining characteristics of Crystal River Cruises , as are all - suite ships of stunning design , the largest luxury suites in river cruising , expansive social spaces and an ambience of boutique elegance . Our fleet will comprise four sleek luxury river ships - Crystal Bach , Crystal Mahler , Crystal Debussy and Crystal Ravel - in addition to The Queen of the Danube , Crystal Mozart . As Europe ' s only all - balcony , all - suite river ships , the 106 - guest capacity Rhine Class river ships will join the award - winning 154 - guest

Crystal Mozart to explore the Danube , Rhine , Main and Moselle Rivers calling in charming riverside ports in Netherlands , Germany , Slovakia , Austria and Hungary , plus bustling hubs like Vienna , Frankfurt , Budapest and Basel . Guests enjoy a curated collection of Crystal Complimentary Adventures ashore , offering unmatched options for cultural enrichment and active adventure , including an invitation to dine at renowned restaurants in select cities . Each river ship carries its own excursion yacht as well , allowing for intimate explorations into smaller waterways .

CRYSTAL MOZART SUITE WITH FRENCH BALCONY

WATERSIDE

> Wine sommeliers offering educational insight and
endless pour of acclaimed vintages

> SIGNATURE HALLMARKS
> Crystal ' s heritage of over 20 years of award - winning
experience serving luxury travelers best > Crystal ' s state - of - the - art river yachts are exceptionally designed to capture the classic elegance of the Crystal
Experience found aboard our award - winning ocean ships > The most spacious state - of - the - art fleet , carrying fewer
guests than similar - sized ships

> Farm - to - table dining featuring Crystal ' s innovative and
acclaimed six - star cuisine with regionally - inspired menus > The only river line to include European Butler service
for every room category > Full service , well - appointed Crystal Life Spa aboard each
river ship , staffed by dedicated , highly - trained professionals

> Fitness center led by a dedicated fitness director who
leads daily yoga and exercise classes

> The largest luxury suites of any European river ship ,
measuring up to 883 square feet ( 82 square meters ) > The highest staff - to - guest ratio among all European river cruise lines and the only river line to include
European Butler service for every room category . > The only river line to provide simulation riverboat
training for all Captains .

> 24 - hour room service , including selections from Waterside

> Complimentary Crystal Signature Event on every itinerary

> Expertly curated exclusive shoreside events including
Michelin - star Culinary Experiences at renowned restaurants and private concerts at signature venues

> The only all - suite river yachts in Europe ; every suite
featuring a king - size bed , most with walk - in closets and double sink vanities

> Crystal luxury motor coach , featuring complimentary Wi - Fi

> High - tech in - suite amenities , including : bedside iPad
directory ; interactive TV system with complimentary movies on demand , extensive music library ; ambient lighting and temperature controls

> 32 ft . ( 9 . 75 m ) private excursion yacht on the stern with
climate - control cabin for adventurous and intimate explorations of the rivers and their tributariesfor exclusive tours on the river

> Unmatched collection of multiple Crystal Complimentary
Adventures ashore in each destination ; cultural , active and overland

> Flexible open seating dining : guests can dine when they want , where they want and with whom they want

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LUXURY AT EVERY TURN

The celebrated Crystal River Cruises Experience begins in the fine details , culminating in an All Exclusive , unforgettable luxury vacation . Attending to these details is Crystal ' s expert staff , who meticulously works to ensure travelers ' ultimate comfort at every point in their journey . Each moment aboard a Crystal River Cruise is filled with luxurious ease and amenities that surpass the comforts of home .

> Unmatched culinary experiences featuring Michelin
inspired , farm - to - table dining on board and exclusive
reservations in select ports > The only river cruise line to offer European
butler service for every suite category > The highest staff - to - guest ration among all
European river cruise lines > Full - service Crystal Life Spa aboard each river ship

alikwete

CRYSTAL MOZART LIBRARY

> ALL - INCLUSIVE CRYSTAL LUXURY

> All - suite , butler - serviced accommodations

> 24 - hour free unlimited Wi - Fi access

> All gratuities , shipboard and shoreside

> Complimentary use of Atlanta eBikes

> Michelin - inspired , farm - to - table dining

> Daily yoga and fitness classes

> Onboard entertainment and enrichment programs

> Unlimited fine wines , champagnes , premium spirits ,
and beers

> Daily choice of electronic international newspapers

> Welcome bottle of champagne and two bottles of wine in - suite

> High - tech in - suite amenities including bedside iPad
directory with ambient lighting and temperature controls

> Unlimited soft drinks and bottled water in - suite

> Complimentary self - service guest laundry

> The Pantry : 24 - hour self - service venue offering specialty
coffees , teas , wines and nonalcoholic beverages

> Complimentary airport transfers between the
airport and the river ship on days of embarkation and disembarkation

> 24 - hour room service with options available
from Waterside

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RHINE CLASS PALM COURT

ENTICING INCENTIVES

A Crystal voyage is one of exceptional value , made even more alluring by compelling savings and promotions . Travelers will find valuable options that suit their preferences and global experiences to suit their wish lists .

EARLY FULL PAYMENT SAVINGS All guests paying in full 180 days in advance of departure will receive an additional 2 . 5 % Early Full Payment Savings ( available for cruise fare only ) .

OPTIONAL PERSONAL SELECT AIR PROGRAM * Numerous flight options with Crystal ' s exclusive lower airfares and complimentary transfers , plus , the assurance of Crystal ' s support in the event of unanticipated airline or cruise itinerary schedule changes or delays . * Only available in North America .

ONBOARD BOOKING SAVINGS Book your next Crystal cruise while onboard your current voyage and enjoy . Combine these savings with Crystal Society Savings and Early Full Payment Savings for maximum value .

CRYSTAL SOCIETY SAVINGS Exclusive , member - only savings on all full cruises extend to all Crystal guests who have sailed with Crystal and are combinable with Early Full Payment , and onboard savings .

NEW - TO - CRYSTAL SOCIETY SAVINGS
Once your clients complete their first Crystal experience and become a Crystal Society member they
are eligible to qualify for an additional $ 500 per guest , up to $ 1 , 000 per suite , off on their second Crystal voyage
when booked within 180 days of disembarkation .

SPECIAL SOLO FARES Solo travelers enjoy Crystal ' s exceptionally low solo fares , which , depending on voyage and accommodation category , range from 130 % to 200 % of the applicable double occupancy fare .

CRYSTAL MOZART SUITE WITH FRENCH BALCONY

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LU

CRYSTAL MOZART PALM COURT

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THE CRYSTAL RIVER GUEST

Seeking pursuits of style and sophistication , of culture and complexity , the Crystal River Cruises guest is selective in taste yet welcoming to new discoveries . They wish to connect authentically with the world as they explore the intellectual and cultural wonders . And they value unique , exclusive encounters that will enrich their lives .

> Broadly defined , the Crystal River guest is a highly affluent ,
active , luxury traveler intrigued by world cultures and international destinations . Our marketing efforts target travelers aged from their mid - 40s to mid - 70s , looking for a new way to immerse themselves in Europe ' s vibrant and cultural scene .

> Some may have not previously considered river cruising ,
believing the levels of luxury , personalized service and unique destination experiences they demand are not available . This is where Crystal River Cruises truly delivers .

> They value experiences over luxury material possessions ;
they relish being able to do things , see places and meet people outside the reach of the casual traveler .

> They seek a high degree of exclusivity and personalization and prefer to have control and ability to customize
their experiences . > Others may have cruised other river lines and are looking
to move up to a much higher level of luxury .

> They are luxury travelers who prefer hotel brands
including Four Seasons , Ritz - Carlton and One & Only Resorts ; they have taken vacations with Abercrombie & Kent .

> In 2015 , 23 million consumers took an ocean cruise and
data shows that the majority of river cruisers have previously experienced an ocean cruise .

> The Crystal River Cruises guest has a high appreciation
for exceptional service above all , tempered with a friendly , welcoming attitude that creates just the right sense
of familiarity and informality . > Among Crystal River Cruises guests , 50 % are
Crystal Society members and 50 % are new to Crystal . > 80 % of Crystal River Cruises guests are married .

> Among Crystal ' s own past guest club , the Crystal Society ,
80 % have expressed an interest in river cruising , indicating a strong market of potential river cruisers also exists among your clients who may frequent other luxury ocean cruise lines , too .

> 62 % hail from North America . > 57 % are career professionals .

> Crystal River Cruises guests have sailed other ocean lines
such as Oceania , Regent , Seabourn and Silversea , and in top suites aboard Celebrity and Princess .

DID YOU KNOW ?

> Crystal River Cruises ' Rhine Class vessels are the only
river ships with all - balcony , all - suite accommodations
above the waterline . > Crystal Mozart is the widest river ship in all of Europe , with the only true full - service spa facility .

> Crystal River Cruises ' collection of Crystal Complimentary
Adventures ashore is unrivalled with active and leisure
options in every port of call and several overland choices . > Complimentary invitation to dine at world - renowned
restaurants ashore ( categories PH and above ) > Also , did you know that Crystal offers some of the most
attractive commissions for all Partners ? Ask your Sales Representative for details .

> Crystal River Cruises is the only river cruise line to include
European Butler service for every suite category .

> Crystal River Cruises ' is the only river cruise line to
provide simulation riverboat training for all Captains .

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TRAVEL PARTNER

PARTNER RESOURCE CENTER

CRUISEBUILDER

Priority Check - in & Planning Center

Crystal has a legacy of providing a level of six - star service simply unrivaled in luxury travel today . We are committed to offering the most elegant journeys by ocean , yacht , river and private air , and to providing you – our valued travel partners – with an unparalleled level of commitment and support to sell the World ' s Best .

Crystal Cruises ' online booking engine , Cruise Builder , provides convenient booking access to our travel agent partners , 24 hours a day , 7 days a week . Access CruiseBuilder at https : / / Book . CrystalCruises . com .

The Priority Check - in & Planning Center ( PCPC ) is Crystal ' s online pre - cruise check - in system . Here you can confirm and coordinate many of your clients ' cruise - related activities in advance of their travels , as well as streamline their check - in process at the pier on embarkation day . This online system is accessible and available to guests - or their agents - with deposited Crystal bookings and is available online up until 8 days prior to cruise departure . To access the PCPC site directly , go to Checkin . CrystalCruises . com as a bookmark on your computer .

> CruiseBuilder ' s user - friendly filter
options help you search for a cruise using a variety of criteria such as destination , theme , travel date , duration ,
ship , country / port , or voyage number . > When " Download as PDF " is selected ,
cruise information will appear in an easy to print , or email , PDF document .

> View and download the latest
Crystal marketing flyers , promotional videos , webinars , images , and online training videos .

> Access and personalize convenient
email and flyer templates .

> Download agent forms , such as
Third - Party CC Authorization ( TPCA ) form ; Travel Industry Agreement Letter ; Cruise Protection Plan Overview ; Air / Sea Program forms ; Guest Immigration forms and more . > Review Crystal ' s marketing materials
for the latest consumer offers . > Request a brochure , or the latest
issue of Passport , Crystal ' s complimentary magazine for
returning Crystal Society members . > Learn more about Crystal Cruises
Academy , Crystal ' s online program designed to provide our valued travel partners with the latest " how to " sales tools and detailed information of all that our award - winning ships have to offer your discerning clients .

> When you know exactly what you
want , Cruise Builder ' s 2 . 2 Fast Sell feature allows you to find your
client ' s cruise , and book it quickly . > Complete your client ' s online
booking in a user - friendly format . > Reserve dining times , pre - and post - hotel options , Cruise
Protection , air and transfers . > View and email final booking
and commission .

> Under Priority Check - in Checklist ,
provide your clients ' required pre - cruise information prior to sailing for a smoother and faster
check - in at the pier . > Within The Planning Center , make
specialty dining , Crystal Adventures shore excursions , Vintage Room and Luggage Concierge Service reservations
in advance of your clients ' travels . > Access your clients ' Personal Cruise
Calendar : a customized daily agenda of all special arrangements and reservations that includes date / day , port / location , docking times and daily dress codes .

> Contact a Crystal Reservations
expert at 1 - 800 - 446 - 6620 , ext . 2 with any questions on a specific client booking .

CRYSTAL

BY SEA , RIVER , LAND AND AIR ,
CRYSTAL HAS REDEFINED THE WAY THE WORLD VIEWS
LUXURY TRAVEL .

TO BOOK YOUR CLIENT ' S LUXURY CRYSTAL CRUISE , CALL
1 . 800 . 446 . 6620 FOR ADDITIONAL INFORMATION AND THE MOST CURRENT ITINERARIES AND FARES , VISIT
CRYSTALRIVER CRUISES . COM

All information is scheduled to change with or with notice at the discretion of Crystal Cruises . Crystal Cruises reserves the right to correct errors or omissions . Artist ' s renderings are subject to change . Aircraft is operated by COMLUX Aruba , NV . Crystal AirCruises , LLC is not an air carrier and does not possess D . O . T . or FA . A . authority , Crystal AirCruises , LLC is a marketing agent for P4 - XTL For complete terms & conditions visit CrystalCruises . com . Crystal Cruises , LLC , June 2017 . Printed in the USA . Ships ' Registries : The Bahamas . SA17244 _ R 01 - 452

CI

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